Manager Citizen Experience at the City of The Hague. 20+ years in customer experience. Author of Already Ready. Writes Don't Mind Rick, a weekly 2-minute read on how you lead and decide.
19
Jun
The Ghosting Epidemic in the Workplace
2 min read
12
Jun
Motivation, you might be wrong about it
2 min read
05
Jun
Don't let expectations ruin your day
2 min read
29
May
The Art of Comfortable Uncertainty
1 min read
22
May
Reframing Success: Focusing on Excellence Over Winning
