Change catalyst with 20+ years in CX, data analytics & leadership. Helps organisations solve complex challenges through strategic thinking & innovation. Passionate about customer-centricity and sustainable growth.
28
May
Why Change Feels Impossible
1 min read
21
May
Empathy: It is not about you
1 min read
14
May
Regret is a stubborn companion
1 min read
07
May
The Four Burners Theory
2 min read
30
Apr
The Two-Question Test That Transforms Your Team's Work
