Manager Citizen Experience at the City of The Hague. 20+ years in customer experience. Author of Already Ready. Writes Don't Mind Rick, a weekly 2-minute read on how you lead and decide.
28
Aug
You are not here to be liked by everyone
1 min read
21
Aug
There is no gradation in happiness
1 min read
14
Aug
Underthinking
1 min read
07
Aug
The Socratic Method for Filtering Modern Nonsense
2 min read
31
Jul
Mediocrity is the path of least resistance, making it the most competitive.
