Manager Citizen Experience at the City of The Hague. 20+ years in customer experience. Author of Already Ready. Writes Don't Mind Rick, a weekly 2-minute read on how you lead and decide.
15
Oct
You are not their saviour
1 min read
08
Oct
The Productive Power of Strategic Laziness
2 min read
01
Oct
One Fish, Two Fish, Ten Thousand Tries
1 min read
24
Sep
Your Criticism Isn’t Feedback
1 min read
17
Sep
Comfortable Purgatory: Why You Settle for “Not That Bad”
