Manager Citizen Experience at the City of The Hague. 20+ years in customer experience. Author of Already Ready. Writes Don't Mind Rick, a weekly 2-minute read on how you lead and decide.
24
Dec
10 Things Christmas Taught Me About Leadership
1 min read
17
Dec
Knowing isn't the problem, Doing is
1 min read
10
Dec
You Don’t Need Less “Gedoe” —You Need More Discipline
